Fast, tracked delivery with simple returns.

For eligible products, orders placed before 1pm Monday–Friday are usually processed for same-day dispatch or next-working-day delivery where that option is available.

Orders placed after the cut-off time, on weekends or on bank holidays are normally processed on the next working day.

Not every product will qualify. Delivery availability may depend on stock, supplier location, product size, delivery postcode and courier availability.

Please check the product page and checkout for the most accurate delivery information before placing your order.

Orders placed after 1pm are usually processed the next working day. We still aim to dispatch quickly, but next-working-day delivery may no longer be available for that order.

Yes. Where tracking is available, you will receive delivery updates once your order has been processed and dispatched.

Tracking updates normally show when your order is confirmed, dispatched, out for delivery and delivered.

Registered customers can view their order history inside their ProTrade account area. You can also check your order confirmation email for delivery and tracking details.

Courier tracking can sometimes take time to update after dispatch. If there has been no movement for more than one working day after dispatch, contact us with your order number and we will investigate.

Returned items should be unused, uninstalled, complete and in their original packaging. Please include all parts, instructions and accessories supplied with the product.

For change-of-mind or incorrectly ordered items, the customer is usually responsible for return postage. If the item is faulty, damaged or incorrect due to our error, we will advise the appropriate resolution.

Once your return has been received and inspected, approved refunds are normally processed back to the original payment method. Your bank or payment provider may then take additional time to show the refund.

Many products carry manufacturer warranties or product guarantees. Warranty periods and conditions vary by product, brand and category.

Please check the individual product page for specific warranty information. If you are unsure, contact us before ordering and we can help confirm the available details.

Warranty cover usually excludes incorrect installation, accidental damage, misuse, wear and tear, poor maintenance or damage caused by incompatible systems, water conditions or third-party work.

Professional installation and following the manufacturer instructions are always recommended.

Trade-specific terms may apply depending on order type, quantity, product category, special-order status and the nature of the buyer. Bulk, clearance, special-order and made-to-measure items may have different return conditions.

Where a product or order has specific terms, we will aim to make this clear before or during the order process.

Bulk-order returns are reviewed on a case-by-case basis. Some bulk orders may be subject to restocking fees, return approval or supplier-specific terms.

If you are placing a high-volume order, we recommend confirming suitability, sizing and product specification before purchase.