Shipping policy

 

ProTrade is built around a fast, online-first ordering model. We aim to make delivery simple, predictable and clear before you checkout.

 

Standard Delivery

  • Usually 1–3 working days
  • Tracked delivery service
  • Suitable for standard replenishment orders

Next-Working-Day Delivery

  • Available on eligible products
  • Order before 1pm where available
  • Ideal for urgent trade jobs

Location Exceptions

  • Some postcodes may take longer
  • Bulky orders may need extra handling
  • Delivery options confirmed at checkout


Delivery & Shipping FAQs

What is the order cut-off time?

For eligible products, orders placed before 1pm Monday-Friday are usually processed for same-day dispatch or next-working-day delivery where that option is available.

Orders placed after the cut-off time, on weekends or on bank holidays are normally processed on the next working day.

Does every product qualify for next-working-day delivery?

Not every product will qualify. Delivery availability may depend on stock, supplier location, product size, delivery postcode and courier availability.

Please check the product page and checkout for the most accurate delivery information before placing your order.

What happens if I order after 1pm?

Orders placed after 1pm are usually processed the next working day. We still aim to dispatch quickly, but next-working-day delivery may no longer be available for that order.

Will I receive tracking information?

Yes. Where tracking is available, you will receive delivery updates once your order has been processed and dispatched.

Tracking updates normally show when your order is confirmed, dispatched, out for delivery and delivered.

Where can I check my order status?

Registered customers can view their order history inside their ProTrade account area. You can also check your order confirmation email for delivery and tracking details.

What should I do if tracking has not updated?

Courier tracking can sometimes take time to update after dispatch. If there has been no movement for more than one working day after dispatch, contact us with your order number and we will investigate.