Frequently Asked Questions

Opening a ProTrade account is quick and free. You can apply online via our Register for a ProTrade Account page, and most applications are reviewed quickly. Trade pricing and full site browsing are already open to everyone, no account required.

Once approved, you'll get account perks such as 10% off your next order, faster reordering and access to Merchant Specials, on top of the prices you can already shop at.

ProTrade is built for UK trades and serious buyers who regularly need plumbing and heating supplies. This includes plumbers, bathroom fitters, kitchen fitters, landlords, maintenance teams, builders, sole traders, small businesses and local trade buyers.

We are focused on supporting Britain's small business community by giving trade buyers a faster, more direct way to source everyday products at competitive prices.

Yes. Trade prices and our full product range are open to everyone browsing our site — no account needed to buy. Opening a free ProTrade account simply adds extra perks on top: 10% off your next order, faster reordering and access to Merchant Specials.

It's entirely optional — plenty of customers buy at trade prices without ever creating an account.

Yes. ProTrade supplies trade-grade plumbing and heating products suitable for professional installation, including taps, showers, douche sets, radiator valves, flexible connectors, wastes, valves and everyday fittings.

Many of the same product lines already sell successfully through major online marketplaces every day. ProTrade gives buyers a direct route to those products, with sharper pricing and a trade-first buying experience.

Our model is designed to be competitive. By operating online and keeping overheads lower than a traditional trade counter, we aim to pass savings directly to trade buyers.

ProTrade sits between expensive marketplace buying and traditional merchant pricing. The goal is simple: honest direct pricing, reliable supply and less friction when ordering everyday plumbing products.

Our range includes kitchen taps, bathroom taps, basin mixer taps, bath shower mixer taps, shower sets, thermostatic douche sets, radiator valves, flexible tap connectors, isolation valves, wastes, fittings and plumbing accessories.

We focus on products that trades regularly use on real jobs, including strong-value items that sell daily across online marketplaces and trade channels.

We keep prices competitive by operating as a digital-first supplier, avoiding unnecessary physical trade-counter costs and focusing on proven product lines with real demand.

We are not trying to be another expensive marketplace. We are building a direct channel that helps UK trades and local businesses buy smarter, save margin and avoid paying more than they need to.

We deliver plumbing and heating supplies nationwide across the UK, covering residential and commercial trade customers.

Whether you are ordering for a job, replenishing stock or buying repeat-use fittings, ProTrade is designed to make online ordering simple and reliable.

Next-working-day delivery is available on many products when orders are placed before the stated cut-off time. Our site messaging will show the current dispatch and delivery guidance.

We know speed matters to trades. If a product is needed for a live job, please check the product page and delivery information before placing the order.

We offer free tracked UK delivery on eligible orders over the current threshold shown on the website. Delivery options and thresholds may vary depending on product, order value and location.

Our goal is to keep delivery clear, predictable and cost-effective for trade buyers.

ProTrade accepts major online payment methods shown at checkout, including card payments and available payment options such as PayPal or Klarna where enabled.

We keep the checkout process simple so trades can order quickly, pay securely and get back to the job.

As a trade-focused site, we often show prices in both ex VAT and inc VAT formats where relevant. This helps professional buyers understand the true trade cost while still seeing the final VAT-inclusive amount.

Always check the product page and basket before completing checkout, as the final order summary will confirm the full price.

Yes. ProTrade supports both small job-based orders and larger volume orders for repeat buyers, landlords, maintenance teams, merchants and installers.

For bulk-buy enquiries, send us the SKU, required quantity and delivery postcode. Where possible, we can review bulk pricing options, especially for fittings, connectors, valves and regularly stocked trade essentials.

We offer a simple returns process in line with the returns information shown on the website. Products usually need to be unused, complete and returned in their original condition and packaging.

Some items may be excluded or subject to specific conditions, so please check our Delivery & Returns page before returning a product.

If you order the wrong item, contact us as soon as possible. If the product is unused and returnable, our team will help guide you through the return or replacement process.

To reduce mistakes, we recommend checking the SKU, size, fitting type and product images carefully before ordering. For bulk orders or uncertain product matches, WhatsApp us first with the details.

You can contact us by email or WhatsApp. For order queries, include your order number. For product queries, include the SKU or product link. For quote or bulk-buy requests, include quantity and delivery postcode.

Email: support@protradedirect.co.uk

WhatsApp: 07394 701662

ProTrade Direct Supplies is built to give UK trades, landlords, fitters and local businesses a smarter way to buy plumbing and heating supplies online.

We combine direct online pricing, proven product demand, fast UK dispatch and a trade-first buying experience. Our mission is to help Britain's small businesses save on everyday trade essentials without relying only on big marketplaces or high-street chains.

Yes. ProTrade is designed around the needs of professional buyers who want reliable products, competitive pricing and a quicker online ordering route.

We are especially useful for plumbers, installers, maintenance businesses, landlords and small trade companies who need repeat-use products without unnecessary delays.

ProTrade is a UK small business too. When customers buy direct from us, they support a growing UK supplier focused on helping local trades access better pricing and better service.

Our message is simple: trade smarter, buy direct, and help keep more value inside Britain's small business and trade community.