Website Policy

Terms & Conditions of Sale

These terms explain how orders, payments, delivery, returns, trade accounts and product information are handled when buying from ProTrade Direct Supplies.

Last Updated: 16/12/2025

UK Supplier

Fast Dispatch

PayPal, Klarna & Card

30-Day No-Hassle Returns

1. About Us

ProTrade Direct Supplies Ltd (“we”, “us”, “our”) is a company registered in England and Wales.

Company number: 16576502

Registered office: Unit 4 Madingley Court, Chippenham Drive, Kingston, Milton Keynes, England, MK10 0BZ

VAT number: GB498716134

Website: www.protradedirect.co.uk

We operate an online wholesale and retail supply business via www.protradedirect.co.uk, the “Website”.

2. Scope of These Terms

These Terms & Conditions apply to all orders placed via our Website, whether by:

Consumers
Sole traders
Trade professionals
Businesses

Where you are acting in the course of business, certain consumer protections do not apply. Nothing in these terms affects your statutory rights.

3. Orders & Contract Formation

All orders are subject to acceptance and availability.

A contract is formed only when we issue an order confirmation email.

We reserve the right to refuse or cancel orders, including where pricing errors occur.

4. Pricing & VAT

Prices are shown inclusive or exclusive of VAT, depending on your selection and customer type.

VAT is charged at the prevailing UK rate where applicable.

Delivery charges are shown at checkout and are not included in product prices unless stated.

5. ProTrade Accounts & Pricing

Trade pricing is available to approved customers only.

We reserve the right to withdraw trade pricing or close ProTrade accounts at our discretion.

Minimum order values, volume discounts and credit terms, if any, will be confirmed separately.

6. Payment

We accept payment via the methods displayed at checkout.

Payment must be received in full before dispatch unless otherwise agreed in writing.

7. Delivery

Delivery times are estimates only and not guaranteed.

We are not liable for delays caused by couriers, force majeure events or circumstances outside our control.

Risk passes to you upon delivery.

8. Returns & Refunds

Consumers

If you are a consumer, you have the right to cancel most orders within 14 days of receipt under the Consumer Contracts Regulations.

Returned goods must be unused and in resaleable condition.

Trade Customers

Returns from trade customers are accepted at our discretion and may be subject to:

Restocking fees
Return carriage costs

Certain items, including cut-to-size, special order and clearance items, may be non-returnable.

9. Faulty or Damaged Goods

You must notify us of damaged or faulty goods within 48 hours of delivery.

Nothing in these terms limits your statutory rights in relation to faulty products.

10. Product Information

We make reasonable efforts to ensure product descriptions and images are accurate.

Images are for illustrative purposes only.

11. Limitation of Liability

To the fullest extent permitted by law:

We shall not be liable for indirect or consequential losses.
Our total liability is limited to the value of the goods supplied.
Nothing limits liability for death or personal injury caused by negligence or fraud.